Cancellations, Return, and Refund Policy

Cancellations: Once the order is entered in manufacturing and work has begun to build your customized rack order a 50% cancellation fee will be charged if the order is cancelled for any reason. Each order is customized and built to fit your RV and your cargo. 

The original RV Rack System is manufactured in the United States by RVKR Development, LLC. The unit is custom built by veterans to fit your RV and your specified kayaks, surfboards, and SUP needs. The stainless steel nose guards, accessories, and rack frame are customized and made to fit your RV and watercraft. Each rack is assembled and tested prior to shipping. The patented rack systems are 100% made in USA. All components are assembled and are to be delivered to you in good condition and ready to install in only 45 minutes with simple instructions. Upon receipt, please inspect the parts and list to be sure you have everything needed for installation.

You have the right to return any individual part that is deemed defective by us for immediate replacement. Please call if you require any assistance with your installation. A return authorization number must be approved by us and given to you for any part return. This number must be on the label in order for us to accept it. If we receive a part and a defect is found, we are happy to pay the freight both ways. We strive to make sure all criteria and requirements are properly met to deliver your item so that it meets the specifications you have provided us. Custom orders are not returnable or refundable. A Five Year limited warranty is included.